Southwest Gems
Customer Feedback

• Hi there!  I received the bracelet yesterday and I LOVE IT!  It is just like the one I saw (I think the other was a little pinker instead of oranger).  I hope it brings you more luck!  Thanks so much for finding it for me!
  Lori
   

• Please send the ring to this address: And may I think you for your attention to detail?  It is most appreciated.  This is the attitude that is missing in most businesses and has been capitalized on by the big box stores.  This quality should take your business forward like none other. Thank you!
   
• Hi Dave...Just a note to let you know that the band arrived today. Well pleased with this purchase and your perfect and friendly service. Have a great day and THANK YOU, John
   
• DEAR SOUTHWEST GEMS:
   I RECEIVED MY RING IN REFERENCE TO THE ABOVE INVOICE ITEM #, IT IS MOST
   UNFORTUNATE THAT I MADE THIS PURCHASE FROM YOUR COMPANY.  I AM A PERSON WHO APPRECIATES JEWELRY IN GENERAL MOSTLY UNIQUE STYLES AND ONE OF A KINDS.  YOU COULD SAY JEWELRY IS MY DOWN FALL.  THIS RING IS "AWESOME" THE WORKMAN SHIP IS GREAT AND THE STYLE AND LOOKS ARE DECEIVING FROM THE INTERNET PHOTO IT LOOKS MUCH BETTER IN PERSON.  I ESPECIALLY LIKE THE COMFORT FIT STYLE SHAPE OF THE RING.  I HOPE TO SEE MORE ITEMS ON YOUR SITE LIKE THIS ONE.  NOW LOOKS LIKE I WILL HAVE TO FIND A UNIQUE BRACELET TO GO ALONG WITH MY RING....SEE AS I SAID IM IN TROUBLE NOW!!!  I SAW THE ONE BRACELET YOU HAVE ON YOUR SITE BUT DO YOU HAVE ANY MORE MAYBE AT A LOWER COST?  I LOOK FORWARD TO DOING MORE BUSINESS WITH YOU!!!! AND A REALLY THANKS FOR THE QUICK SHIPPING!!!! D.
   
• I received it today.  They are wonderful. Look forward to buying from you again and spreading the word about you here in Texas. Thanks again, A. Perry
   
• Dear Dave and Annette
  Thank you for your prompt reply.  I'm glad the problem was sorted out in the end, and very much look forward to receiving the bracelets.  Thanks for your good service. Regards Barbara
   
• Hi Dave and Annette,
  Just a quick email to say how pleased I am with the items and how quickly you got them to me, and for refunding the lower cost for postage. It has been a pleasure doing business with you. Regards C. Dare
   
• My beautiful bracelet arrived today. Thank You for going to the extra effort to be sure I got it. It is a perfect fit. When I measured my wrist, I came up with 9 1/2 inches. when the Bracelet came today and fit so well, I asked my wife to measure my wrist, and she got a little under 9". I will continue to go to your web site searching for something special. Best Regards David .
   
• Hello Annette and Dave - Just wanted to let you know that we received the rings today and they are beautiful. Jerry is really pleased with them (he's giving them as gifts to a couple of really special guys in his life) and is really excited about giving them. Jerry is a disabled Viet Nam veteran who also volunteered at Ground Zero when 9/11 happened and after breathing the ash and smoke from that has been diagnosed with pulmonary fibrosis (which is terminal), so this really means a lot to him. Thanks again for all of your
  help and we'll keep looking at your website - you never know when we might want to order something else. Thanks and God Bless You Johnnie
   
• Hello Dave&Annette
  Just to let you know that I received my items today and I am very pleased with them, my wife loved the necklace. Thank you for the very quick and efficient service, it takes longer here in the UK to receive items posted here in the UK. Thanks again regards  Dave
   
• Hello,
  We received the Item listed above and are VERY, VERY pleased with it!  It's very nice!  We will be back for more Native American jewelry really, really, soon! Thanks for putting such wonderful items online for sale! Your new customer for life, J. Smith
   
• Dave and Annette: 
  Just to let you know that the ring arrived, and it's perfect.  Thanks for all your effort to please even with such an inexpensive item/order.....you could not have been more accommodating had this been a precious stone in platinum.  I appreciate it as I have a collection of rings and this was just one I had to have, especially with my Thunderbird, and now I do.  You should market these rings through the Ford Company Store catalog.  Your website is in my "favorites" list and hope to use it again in the near future.  Thanks again, Henri  
   
• Thanks for your speedy reply!  I'm so thrilled I found this website! Best of luck to you and yours!
  God Bless, J. Smith
   
• Dear Dave & Annette,
  Thank you very much for your email and for your kindness and consideration. I am looking forward to receiving the items and will refer friends and relatives to your website.  If you have any brochures I will pass them on for you. Many thanks. Kind regards, Patricia
   
• Great,
  Thanks so much for exchanging it. And thanks for taking care of everything. I appreciate it. It's refreshing to deal with a company like yours that cares about it's customers...
  Thanks! Craig
   
• Hi
  I would just like to let you know,  I've been searching for a piece of turquoise jewelry for nearly a year now and finally, thanks to yourselves I have been successful. Was hard to make the choice though. Love your site and what you have to offer and I know that I will most certainly be using you again, especially when my wife sees the piece I have bought myself. You have lots and lots of goodies that she will love. Roll on next payday. Catch ya later Ray
   
• Received ring this morn. very pretty and perfect fit. Thank You Jeannie
   
• Hi Dave & Annette. Received the bracelet today, its very nice better than I hoped. best regards Brian
   
• I would like to thank you for your fast service . I got my items to day . thank you so much . bob
   
• Hi, I got the sterling and turquoise ring today, thanks (MR 1098 ST).  The stone is fantastic and I am wondering if you can tell me where it was mined. Thanks a lot! Ralph
   
• You are the best online store. I have and I am proud to tell you that ring I bought from your store I get a lot of very nice compliments form people who have seen it so if you have catalog you can send me I can share with others as well so thank you.
   
• I received the earrings and   they are beautiful!   thank you  and will keep your website close by!
    Peggy
   
• From the pictures you sent me, it looks good...go ahead and send it.  Thanks for your diligence.  These things can happen....what distinguishes a quality purveyor from a low grade one is the way they respond to situations like this....I am impressed with how seriously you took my concerns and took the steps needed to address them.  Looking forward to receiving the ring. George
   
•  Hi Dave and Annette
  Thanks again for your help. Already received the correct invoice. It's always a pleasure shopping at "Southwest Gems". Peter
   
• Dear Dave and Annette,
  Just wanted to let you know I received my earrings today and they are absolutely stunning!  The quality is excellent and the design is even more beautiful in person than on the screen. Thank you for your fine service and merchandise.  I will DEFINITELY be ordering from you again!
  Sincerely, Terri

• Hi to all at Southwest Gems, I just wanted to say thank you so very much, I received the Bear Claw ring I ordered just a few days ago today in the mail, all I can say is WOW it's just incredible, the detail and workmanship is truly beautiful. I look forward to doing more business with ya's in the future, you have one very satisfied customer here, Jim.
   

• Hi Dave&Annette!
  I have received the rings and they are much more better than I have expected! Thank you so much for your time and this beautiful rings.
  Greetings and regards, Angelo.
   

• Thank you very much. It arrived today. Very fast service and informative/friendly/upbeat emails. Great company!
  Robin
   

• Dear Dave & Annette, I got the ring (MR 1016 T) today and love it!! Thanks so much, i really appreciate it! It looks awesome. It's marked underneath DOK, which stands for (I believe) Dennis O'Kee, a Navajo artist (I looked it up). I hope to buy from you again soon --just wanted to thank you personally for all three rings I have purchased from you, they are real gems. Thanks again and take it easy!
  Hi, one more thing: thanks for the free gift boxes! This is a very kind gesture --and they are nice, too -- I keep all my rings in them. I really appreciate it. Thanks for emailing me. Hope to talk to you soon.
  David

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